Mega Casino World Privacy Policy – Protecting Your Data

This privacy document explains how personal information is collected, processed, protected, disclosed, and securely destroyed. It applies to users accessing the online services and websites for casino and sportsbook functions. Use of personal data is based on user consent, and relevant processing is guided by contract and legal obligations. The policy is designed to be transparent so users can understand how their information is handled.

What Personal Data We Collect and How It Is Protected

Mega Casino World platform collects only the information needed to provide services and meet legal duties.

Data We May Collect

  • Identity and age verification: full name, date of birth, nationality, government ID details when required for checks;
  • Contact details: email, phone number, address;
  • Account and usage: username, preferences, responsible gaming settings, interaction history, support tickets;
  • Transaction and payment: deposits, withdrawals, payment method tokens processed by payment providers, records for accounting.
  • Device and technical: IP address, browser type, language, device identifiers, cookie identifiers, online activity within the site

Why We Collect This Information

  • To create and manage the user account and deliver services;
  • To verify age and identity for compliance and user safety;
  • To process payments and resolve issues;
  • To enforce rules, prevent fraud, and support responsible play;
  • To comply with anti money laundering and dispute resolution requirements.

Protection Measures

  • Encryption in transit and at rest for sensitive records;
  • Strict access controls, role-based permissions, and logging;
  • Multi factor authentication for staff and optional for users;
  • Segmented infrastructure and continuous monitoring;
  • Payment handling aligned with PCI DSS practices through vetted processors;
  • Regular security testing and incident response procedures.

User Rights

  • Access: request a copy of personal data;
  • Correction: update inaccurate or incomplete information;
  • Deletion: request removal where legally permissible;
  • Restriction and objection: limit or object to certain processing;
  • Portability: receive certain data in a structured format where applicable.

How Collected Information Is Used?

Processing is lawful, fair, and transparent, and limited to defined purposes.

Main Uses

  • Account services: registration, login, account settings, and support;
  • Transactions: deposits, withdrawals, refunds, and chargeback handling through payment providers;
  • Security and integrity: fraud detection, risk scoring, and incident response;
  • Responsible play: limits, self exclusion, and monitoring for harmful behaviour;
  • Compliance: identity checks, record keeping, anti money laundering controls, and responding to requests from authorities where required by law;
  • Service improvement: analytics on aggregated usage to improve site performance and user experience;
  • Communications: service updates, policy notices, and, when consented, marketing preferences that can be withdrawn at any time.

How Users Can Access, Update, or Delete Personal Data

Users can manage information through account settings and by contacting the support team found in the Help Centre. Requests and process:

  • Submit a request for access, correction, or deletion through the Help Centre or Live Chat
  • Provide proof of identity so the team can protect the account
  • A response is targeted within 30 days, or a reason is given if more time is needed
  • Deletion may be limited by legal or regulatory duties, such as fraud prevention and financial record keeping

By using MCW Casino, users consent to security checks that may include verification against third party databases, and consent to payment information processing performed by payment providers to complete transactions.

Privacy for Minors

The site and services are intended for adults aged 18 years and above. The operator cannot confirm age without identity documents during verification steps. If a parent or legal guardian believes a minor has provided personal information, a request can be raised through the Help Centre to remove the account and delete the data where permitted by law.

International Transfers of Personal Data

Personal data may be stored or processed outside Bangladesh where technology or payment partners operate. Use of the site indicates consent to these transfers. Safeguards are applied, including contractual commitments, encryption, and need to know access for staff and service providers. All partners are required to preserve confidentiality and protect information to standards that are appropriate for the risk.

Cookies and Similar Technologies

Cookies are small text files stored on a device that help a website remember a user and understand how the site is used. How cookies are used:

  • Essential operation and security of the online services;
  • Statistics and analytics on site performance and user behaviour;
  • Personalisation such as language, region, and preferences;
  • Improvement of features and error diagnostics.

Your Acceptance of This Policy

Use of the site and services constitutes full acceptance of this Privacy Policy. The current version on the website prevails over any previous versions. Continued use after changes are posted will be treated as acceptance of the updated document. Users should review updates posted in the policy page.

Sharing Information With Third Parties

Personal data may be shared in limited situations:

  • To comply with law, court orders, or lawful requests from authorities
  • To resolve disputes, prevent fraud, and enforce agreements
  • To process payments, conduct identity checks, and deliver core services through contracted providers
  • To professional advisers such as auditors and legal counsel under confidentiality duties

A list of key processors and partners is maintained on the website or Help Centre. Where a specific party is not listed, the purpose and scope of sharing will be communicated before or at the time of collection where feasible. Providing information for these purposes serves as consent, in addition to other lawful bases that may apply. Third parties process information under their own privacy practices when acting as independent controllers.

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